Terms & Conditions
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Payment, Pricing & Promotions
- Sales Tax
- Warranty
- Liability
- Shipping & Delivery
- Orders are usually shipped within one week. If you need your order right away, please call us at (916) 419-2727 for an estimated ship date and expedited freight services. The carrier is responsible for any lost or damaged shipments. Delivery times are estimates only and may vary.
- Privacy & Security
- We respect your privacy. Your personal information will never be disclosed to a third-party, except as required for order fulfillment. When you place an order on wessellnickelandgross.com your transaction is protected by SSL encryption.
- Returns & Replacements
- All returns and/or replacements must be pre-authorized by calling (916) 419-2727 and obtaining an RMA number. All returns are subject to re-stocking fees. Refunds may be reduced or denied for parts which are used or damaged.
- Payment, Pricing & Promotions
- Prices may change without notice. Wessell, Nickel & Gross makes every effort to ensure that our prices and product descriptions are accurate and up-to-date. In the event of a pricing or promotional error, we reserve the right to refuse, cancel, or refund the purchase amount for an order placed with an incorrect price.
- Sales Tax
- We are required by law to charge sales tax on any orders shipped to the state of California.
- Warranty
- Wessell, Nickel & Gross parts are manufactured to the highest standards, and are far more durable than traditional piano parts. If you are unsatisfied with our parts for any reason, please contact us so that we can ensure your complete satisfaction.
- Liability
The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.
You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
IN NO EVENT SHALL WESSELL, NICKEL & GROSS BE LIABLE FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFIT OR OPPORTUNITY. IN NO EVENT SHALL WESSELL, NICKEL & GROSS' LIABILITY EXCEED THE PRICE PAID FOR THE PRODUCT. SOME STATES MAY NOT RECOGNIZE A DISCLAIMER OR LIMITATION OF WARRANTIES AND/OR LIMITATION OF LIABILITY, SO THE ABOVE DISCLAIMERS MAY NOT APPLY. YOU MAY HAVE DIFFERENT AND/OR ADDITIONAL RIGHTS AND REMEDIES THAT VARY FROM STATE TO STATE.